When you subscribe we ask you to create a ‘Security Challenge’. This should be a word or phrase that you can remember and means something to you, but is not obvious, like your name.
Add your Security Challenge word or phrase to your account.
When you receive your call to ask for your bank details you should ask the caller to tell you what your Security Challenge word or phrase is. If they are from the Hurst Festival 100 Club team they will be able to tell you.
If they can’t, take note of the number they are calling from and report it to https://www.reportfraud.police.uk